our privacy statement

At Therapy Colab, we are committed to protecting your privacy in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This statement outlines how we collect, use, store, and disclose your personal information, and how you can access or correct it.

1. Collection of Personal Information

We collect personal information that is necessary for us to provide our services. This may include, but is not limited to:

- Name, address, contact details, and email

- Your clients details (where relevant)

- Health and medical information (where necessary and with consent)

- Other personal information required for us to deliver our services

We may collect this information directly from you, your authorised representative, or third parties with your consent.

2. Use of Personal Information

Your personal information is used solely for the purpose of:

- Providing you with our services

- Complying with our legal obligations

- Facilitating NDIS registration, audits, and compliance

- Managing and improving our service delivery

We do not share your personal information with any third parties unless it is necessary for service delivery, with your consent, or where required by law.

3. Storage and Security

We take reasonable steps to ensure your personal information is securely stored and protected from misuse, interference, loss, and unauthorised access. This includes physical, electronic, and managerial procedures to safeguard and secure the information we collect.

4. Access and Correction

You have the right to access the personal information we hold about you. If you believe that any information is inaccurate or incomplete, you may request a correction. To do so, please contact us using the details provided below.

5. Disclosure of Personal Information

We may disclose your personal information to:

- NDIS or other government bodies for compliance purposes

- Service providers who assist us in delivering our services

- Health or care professionals involved in your care (with your consent)

We do not sell or share your personal information with third parties for marketing purposes.

6. Contact Us

If you have any questions about our privacy practices, wish to access or correct your information, or make a complaint, please contact us:

Email: hello@therapycolab.com.au  

Phone: 0400 664 822

We will respond to your inquiry or complaint promptly and in accordance with our obligations under Australian privacy law.

7. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or regulatory requirements. Any updates will be posted on our website.

Last Updated: 24 August 2024

By using our services, you consent to the collection and use of your personal information in accordance with this Privacy Statement.